ORDER & SHIPPING INFORMATION
jacketmammut.com
1. PROCESSING TIME
• In-stock items: 1-2 business days
• Custom orders: 3-5 business days
• Peak season: Additional 1-2 day delay
2. DOMESTIC SHIPPING (U.S.)
| Service | Delivery Time | Cost |
|---|---|---|
| Standard | 3-5 business days | $6.95 |
| Expedited | 2 business days | $14.95 |
| Premium* | Next business day | $24.95 |
*Includes signature confirmation
3. INTERNATIONAL SHIPPING
• Canada: 3-7 business days (12.95)•∗∗EU/UK∗∗:5−10businessdays(12.95)•∗∗EU/UK∗∗:5−10businessdays(19.95)
• Other Countries: 7-14 business days
*Duties/taxes calculated at checkout
4. TRACKING & INSURANCE
All orders include:
✓ Real-time tracking number
✓ SMS delivery notifications
✓ Full value insurance
5. OUTDOOR GEAR NOTES
Special handling for:
• Technical shells (weatherproof packaging)
• Climbing equipment (protective casing)
• Insulated items (seasonal shipping alerts)
6. DELIVERY ISSUES
If problems occur:
- Check tracking details
- Contact local carrier
- Report to us within 7 days
7. ENVIRONMENTAL COMMITMENT
We use:
✓ 100% recycled packaging
✓ Carbon-neutral shipping options
✓ Minimal plastic materials